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Computer telephony integration
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Computer telephony integration : ウィキペディア英語版
Computer telephony integration

Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. The term is predominantly used to describe desktop-based interaction for helping users be more efficient, though it can also refer to server-based functionality such as automatic call routing.
==Common functions==


抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)
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